A WESTBURY care service has said it has addressed concerns raised in a recent report which found that some parts of training and paperwork were not being done correctly.
Chantry Court Care Ltd, which gives at-home care in Chantry Court retirement village in the town centre, was told it must improve its checks on care quality, consent to care, and medicine and injury risks.
The service was given a ‘requires improvement’ rating by the Care Quality Commission following inspections in March – a decline since it was last visited three years ago.
A report said staff had not been trained in giving some medicines, and that they did not always follow proper procedures when recording people’s consent to care.
However, it did note that residents and their families were happy with the service and that staff were punctual and familiar with individuals’ needs.
Manager Lisa Beeson said, “Naturally we were delighted to read in the report that our clients believe that they are receiving a good service.
“The report says that ‘people who use the service and their relatives were positive about the care they received and praised the quality of the staff. People told us they felt safe when care staff visited them.’
“We were also pleased with a number of very positive comments contained within the report. As far as the recommendations for improvement I can confirm that we addressed this immediately at time of inspection or within days thereof.”
18 people were recorded as receiving care from the company – which helps elderly people to live independently – at the time of the inspections.
Chantry Court Care was last inspected in 2013, when it met all the standards, but this year was deemed good enough in just one out of five categories.
The commission will revisit the village to check improvements are being made.
To read the full report go to www.cqc.org.uk
