Care service rated ‘good’ by inspectors

A WESTBURY care service says it’s delighted with its ‘good’ rating from the Care Quality Commission following a recent inspection.

Chantry Court Care Ltd, which gives at-home care in Chantry Court retirement village in the town centre, was previously found to be in breach of regulations in three areas. Now, a year on, the inspection found that necessary actions had taken place and they are now meeting the requirements of the regulations.

The inspector said, “People received good support to manage any medicines they needed assistance with. There was clear information in care plans about the support people needed, and how it should be provided.

“There were clear records to show people consented to the care and treatment they were receiving. If people did not have capacity to consent to their care, the requirements of the Mental Capacity Act had been followed. People told us staff always obtained their consent before providing any care or doing anything in their apartment.

“The registered manager had improved the quality assurance systems in place at the service and made sure they were used effectively. There was a clear record of any shortfalls the quality assurance process identified and the action that was being taken to address any issues.

“People who use the service were positive about the care they received and praised the quality of the staff. People told us they felt safe when care staff visited them. Comments from people included, “I feel safe with the carers. They do everything that’s in my care plan – no problem” and “Staff are very good and do all that I ask of them.”

“Systems were in place to protect people from abuse and harm, and staff knew how to use them. People said the staff generally arrived on time, and they would receive a call to inform them if there were any problems.

“Staff received a thorough induction when they started working for the service and demonstrated a good understanding of their role and responsibilities. Staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.

“People had opportunities to provide feedback about their care and there was a complaints procedure. People were confident any concerns would be listened to and addressed by the registered manager.”

Manager Lisa Beeson said, “We are delighted with the report and it shows how hard we have worked to address the problems identified last year.”

To read the full report go to www.cqc.org.uk